Author: Seyller, Robert G NFG

The Adjutant General

Texas Army National Guard

TXARNG Chief Of Staff

G9 Director

Family Support Services
Family Support Services is the umbrella organization for programs that provide a continuum of care and support services to Texas Army National Guard Service Members and their Families during deployment and sustainment operations.

LOCATION
2200 W. 35th Street
Camp Mabry, Bldg. 34
Austin, TX 78763-5218

Yellow Ribbon

Counseling Team

Strong Bonds

State
Family Programs

Soldier Support

Resilience, Risk
Reduction & Suicide Prevention

Family
Assistance

Personal Financial Consultants

MRT / RTA

Family
Readiness

Children & Youth

Survivor Outreach Program

Joining
Community Forces

Citizen Soldier
For Life

TRICARE

Transition
Assistance Advisors

Suicide Prevention

Family Support Services
Family Support Services is the umbrella organization for programs that provide a continuum of care and support services to Texas Army National Guard Service Members and their Families during deployment and sustainment operations.

TITLE	RANK	NAME	DESK PHONE	CELL PHONE	E-MAIL
FSS Branch Manager
FSS Deputy Director
FSS NCOIC
Yellow Ribbon
Counseling Team
Strong Bonds
Ready & Resilient OIC
Suicide Prevention
State Family Program Coordinator
Family Assistance
Joining Community Forces
Child & Youth Lead
Transition Assistance
TRICARE Liaison
Survivor Outreach
Citizen Soldier For Life
Personal Financial Consultants

Family Support Services

FAMILY ASSISTANCE:
Located at each Brigade HQ and in geographically dispersed
areas are Family Assistance Specialists (FAS) established to provide assistance with the full range of situations and problems that can arise for Families with military deployment and peacetime. The FAS responsibility is to contact families of deployed service members monthly and provide assistance in six essential services:
Crisis Intervention and Referral
Legal Resource/Information and Referral
Financial Resource/Information and Referral
TRICARE Resource/Information and Referral
ID Card and DEERS
Information and Referral
Family Assistance Hotline (24/7) 1-800-252-8032 (1 for Spanish)
FAMILY READINESS:
Located at each Brigade HQ, the FRSA position is designed to provide the commander with a Family Readiness Program Assistant to coordinate all aspects of the command’s Family Readiness Program to include, but not limited to:
Assist Commanders with execution of Family Readiness command responsibilities.
Provide assistance in development and implementation of command's Family
Readiness Program to include wellbeing focus for Soldiers, Families, and Children.
Provide training, hands-on assistance and information to subordinate unit commanders and unit FRGs on all aspects of Family Readiness, well-being, and DCS.
Plan, develop, and implement unit level Deployment Cycle Support events and
Activities in order to build and maintain Family Readiness and Resilience.
CHILD AND YOUTH PROGRAM:
Serves children and youth ages 6-18 and provides opportunities for youth to develop their physical, social, emotional and cognitive abilities and to experience achievement, leadership, employment, friendship and recognition. Activities include:
Health & Wellness Fairs
State Youth Camps
Teen Leadership Retreats
Teen Panels
Youth Symposiums
College & Career Workshops
Unit and community based specific activities

RESILIENCE & RISK REDUCTION
The TXARNG Resilience Team is comprised of several programs geared towards building psychological hardiness and mitigation of at risk behaviors among TXMF Service Members and Family members.
MASTER RESILIENCE TRAINERS (MRTs):
10-day program of study that teaches resilience skills to noncommissioned officers (NCOs). Master Resilience Trainers (MRT) are formally trained to plan and provide Resilience Training to Soldiers, Families and Army Civilians at the unit level. The MRT provides RT planning, conducts classes on resilience, and is the organization’s point of contact for information regarding RT and Comprehensive Soldier Fitness (CSF). Requirement of one (1) MRT per company.
RESILIENCE TRAINER ASSISTANTS (RTAs):
4 day course conducted at the local level by MRTs. RTAs will then use this additional knowledge to assist certified MRTs in teaching Resilience Training and help commanders and leaders manage the new CSF Program in Company and Platoon level units. Requirement of one (1) RTA per 30 Soldiers of authorized strength.
SUICIDE PREVENTION PROGRAM
The Texas National Guard Suicide Prevention Program exists to minimize suicidal behavior by:
Providing adequate unit-level training to ensure resources and interventions measures are in place
Promote awareness and educational programs detailing both early warning signs and high risk factors
Coordinate and disseminate relevant resources and information through the entire chain of command
Provide accountability and reporting requirements to State a NGB.
TRAININGS:
Applied Suicide Intervention Skills Training (ASIST): ASIST training is the only Army approved and required training program for all gatekeepers. It is a two-day course taught by TXARNG personnel. The key learning objective is awareness of personal risk concerns, caregiver tasks, and development of intervention skills using an internationally-known suicide intervention model. Requirement of one (1) Suicide Intervention Officer (SIO) per unit.
Ask, Care, Escort: Suicide Intervention (ACE-SI): ACE-SI is required training for junior leaders and first line supervisors

Family Support Services

TMD COUNSELING TEAM
MISSION: To increase individual and unit readiness and wellbeing through the promotion of psychological health and resilience. This is done by focusing on strategic support services to leadership, units and local community as well as providing direct services to National Guard Service members and their families. Meet with Service Members and their Family Members to discover their individual needs.
SERVICES:
Develop support plans for individuals and/or their family.
Respond to critical incidents and provide post-vention care.
Coordinate with TMD unit leadership to support behavioral health awareness and
Wellness promotion plans.
Conduct behavioral health training for TMD.
Provide support through the 24/7 Counseling Line.
Coordinate with TMD Family Support Services (FSS) programs to offer holistic care to all clients.
Assist and execute plans for behavioral health assistance to TXMF Soldiers and employees during disaster response.
TMD Counseling Line (24/7): 512-782-5069
TRANSITION ASSISTANCE PROGRAM:
The Transition Assistance Advisor (TAA) program is designed to help National Guard members and their families navigate and understand the vast myriad of benefits and entitlements in the DoD and VA system education and referral regarding:
Guard entitlements and access for healthcare in both the DoD and VA medical facilities.
Referral for possible compensation for injuries or illness sustained in OEF and OIF
Insurance information such as SGLI, TSGLI, FSGLI.
Assistance in connecting Service Members to the Veterans Benefits Administration and Veterans Services Organizations to file disability claims.
Assistance in the event of financial hardship, healthcare issues, or unemployment needs.

STRONG BONDS
The Strong Bonds Program provides retreats for TMD Service Members and Families, tailored to enhance and sustain positive military family relationships.
Marriage Enrichment - Gives married couples tools to stay intimately connected through the stresses and challenges of Army marriages.
Family Wellness - Teaches effective communication and listening skills to parents & children.
Single Soldiers - Establish relationship goals and learn how to chose a partner wisely.
YELLOW RIBBON REINTEGRATION PROGRAM
MISSION: Promote the well-being of National Guard and Reserve members, their families and communities, by connecting them with resources throughout the deployment cycle. Through Yellow Ribbon events, service members and loved ones connect with local resources before, during, and after deployments.
Pre-Deployment Phase
Event #1 - Alert Packet Mailed to Families
Event #2- One day event for Service Members and Families -Legal Readiness,
TRICARE, Financial Management
Deployment Phase
Event #3 - One day event for Families - Connections, Family Stressors
Event #4 - One day event for Families - Reconnecting/What to Expect
Post Deployment Phase
Event #5 - One day event Service Members and Families -
PTSD Signs, Communication, and Suicide Prevention
Event #6- One day event for Service Members and Families
Job fairs, anger management, & substance abuse avoidance

Family Support Services

SOLDIER SUPPORT SERVICES
TRICARE LIAISON:
Provides Services for all TMD Members and Families:
Educates and trains TMD personnel and families on TRICARE programs
Assist customers in TRICARE enrollment, issues and program sustainment
Operates and updates the Early Eligibility for medical benefits database
Coordinates TRICARE related educational briefings
ARCHIVED RECORDS:
Maintain archived records and respond to requests from all individuals and government agencies. The Service Records series combines both official service record files from the Adjutant General's Office and alphabetical files created by other agencies that contain records related to an individual's service in a military unit.
SURVIVOR OUTREACH SERVICES (SOS)
The SOS Program is designed to embrace and reassure Survivors that they are continually linked to the Military Family through a unified support program that enables them to remain an important part of the Military for as long as they desire.
SERVICES:
Support Group Coordination
Survivor Advocacy and Outreach
Information and Referrals on Benefits & Entitlements
Training for Service Members and Families
Investment Education
Financial Management training coordination

CITIZEN SOLDIER FOR LIFE (CSFL)
CSFL is an employment and transition initiative designed to provide Army National Guard (ARNG) service members and their families the knowledge and skills to achieve their civilian career goals through employment and education opportunities.
SERVICES:
Employment assistance for unemployed or Underemployed Service Members and their spouses
Education assistance for those Soldiers who would prefer to get their degrees/trade certifications
Resume review and mock interview guidance
Coordination of relevant workforce training
Online job search training and assistance
Coordinate Veteran Opportunity to Work training completion for required service members
Coordinate financial readiness training
PERSONAL FINANCIAL CONSULTANTS (PFCs)
PFC is a FREE financial service for Service Members and their families to offer strategies to support positive financial behaviors. Our Consultants are flexible with appointments to fit your schedule. These Professionals are here to support all Service Members and their Families improve their personal finances.
SERVICES:
Support focused on military-life-related and transitional financial challenges
Creating a budget
Setting Financial Goals
Consolidating debt
Purchasing a home or car
Saving and Investing
Educating school-age children on spending and saving
Evening and Weekend appointments available
Confidential and short term Individual planning or solution support
Tailored and interactive financial briefings and presentations
Providing referrals to other Services as needed

Family Support Services
Location Map

Family Support Services Contact list

LOCATION
2200 W. 35th Street
Camp Mabry, Bldg. 34
Austin, TX 78763-5218

Employment / Need a Job? Register with the Citizen Soldier Financial and Employment Readiness Program. They help with resumes, interview skills, and connection to military friendly employers! / http://www.casy.us/CSFL/	Financial Assistance / Behind on bills or want to plan for retirement- we’ve got you covered: / Need Financial Assistance? / 1-800-252-8032 / Financial Planning/Money Management / 210-238-1161 or 682-216-6876
Transitioning / Our Transition Assistance Advisors can help / you understand and access your benefits and entitlements! / 512-289-4048 or 512-963-2390	Health Care/Insurance / Not sure how to enroll in TRICARE, the Dental Program, or having problems with a claim? Our TRICARE Liaison can help! / 512-782-1985
Counseling / The TMD Counseling Team offers free confidential counseling services for just about anything / you’re going through. / Counseling Line: 512-782-5069 / Veterans Crisis Line: 1-800-273-8255	Child and Youth Programs / Get your child involved with other military / kids and build their confidence, / resiliency, and leadership skills! / 512-782-1231
Relationship Health / Single Soldier, Married, and Family Retreats are offered through the Chaplains Office to help / strengthen your relationships. / Visit www.strongbonds.org to find out more!	Substance Abuse / Not sure what to do or where to go, but know you need help with alcohol or drugs? / Call 512-782-6091 for confidential referrals
Sexual Assault / Were you sexually assaulted and aren’t / sure what to do or who to call? / TMD SARC: 512-565-4410 / DoD Safeline: 1-877-995-5247	Legal Assistance / The Texas Legal Services Center can help you with general legal assistance! / 1-800-622-2520

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DIRECTORY

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TMD Facilities

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COMMAND GROUP

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ARMY NATIONAL GUARD

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AIR NATIONAL GUARD

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TEXAS STATE GUARD

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FAMILY SUPPORT SERVICES

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DOMESTIC OPERATIONS

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GOVERNMENT AFFAIRS

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EXECUTIVE DIRECTOR

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JAG

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PUBLIC AFFAIRS